YourWelcome Review
An AI-powered tablet that sits physically in the room — the highest-intent upsell surface we've reviewed — at the highest per-property price in this category, with hardware to manage and a 12-month contract.
Pros
- Physical, always-on in-room device rather than an app guests have to remember to open — genuinely the highest-intent upsell placement among the tools we've reviewed
- Hardware (tablet, stand, cable) and free breakage/theft replacement are included in the subscription price, not billed separately
- Broad, published feature set: check-in, video/text/image property guides, local-area guides, in-stay chat, direct-booking promotion, and local-business advertising sales
- 100+ PMS integrations, with the integration itself free (though a host's specific PMS may charge its own fee for third-party data transmission)
- Self-reported engagement numbers are unusually specific: guests average over 27 minutes on the tablet per booking, with in-property orders averaging $82.05
Cons
- The most expensive per-property option in this category at $449.99/year, before any volume discount
- Requires a 12-month contract billed annually, unlike the monthly, cancel-anytime pricing most software-only competitors in this space offer
- Physical hardware means real operational logistics — shipping, setup, and eventual replacement — that a software-only tool doesn't require
- We looked for independent Trustpilot review detail during our research; the review page blocked automated access, so we can't independently confirm sentiment or rating here
YourWelcome is built around a different physical premise than most tools in this category: instead of an app on a guest's own phone, it ships an 8-inch, always-on tablet that sits in the property itself, combining a digital property guide, guest communication hub, and an "AI-optimized point-of-sale" for in-stay upsells like late checkout, equipment rental, and local deals.
Pricing
Per YourWelcome's own pricing page, the cost is $449.99 per property per year (shown as roughly £299.99 or €349.99 in other regions), billed annually on a 1-year contract with no setup fees. That price includes the hardware itself — the tablet, a stand, and an extended cable — plus free replacement coverage if a unit is broken or stolen. Operators managing 10 or more properties are directed to contact the company for volume pricing. This is meaningfully more expensive, and structured differently, than the flat monthly software subscriptions most competitors in this category charge — you're paying for a physical device and a year-long commitment, not just software access.
Who it's for
YourWelcome fits an operator who specifically wants the highest-intent upsell surface available: a device physically present in the room that a guest is likely to pick up and interact with, rather than an app they have to think to open on their own phone. The subscription bundles a genuinely broad feature set beyond just upsells — check-in, video/text/image property guides, local-area recommendations, in-stay chat, and even promotion of direct bookings and local-business advertising. For a higher-end or larger operation where in-room guest engagement and upsell revenue per stay matter enough to justify the price and the hardware logistics, that combination is a real differentiator from an app-only competitor.
It's a weaker fit for a single-listing host focused on keeping costs and logistics minimal: shipping a tablet to a property, setting it up, and eventually dealing with a device replacement is real operational overhead that a purely software-based tool doesn't ask for, on top of being the most expensive per-property option we've reviewed in this category.
What we could verify
YourWelcome's own site reports that 1,200+ vacation rental companies use the platform, that guests average more than 27 minutes on the tablet per booking, and that in-property orders average $82.05 — specific, plausible-sounding figures, though they're the company's own reported numbers rather than independently audited ones. We looked for independent confirmation on Trustpilot, where YourWelcome appears to have a review history; the review page blocked automated access during our research, so we weren't able to pull specific ratings or review content ourselves. If in-room guest engagement and upsell revenue are central to your decision, we'd recommend checking Trustpilot directly as part of your own research before committing to the annual contract.
How it compares to our top pick
BnBGenius is software-only — no hardware to ship, set up, or replace — running as a flat $10/month AI layer (free for your first 500 messages) that handles guest messaging, phone concierge, task automation, and gap-night upsells from whatever device a guest already has. YourWelcome trades that simplicity for a physical, in-room presence and a broader on-device feature set, at close to four times BnBGenius's annual cost per property and a 12-month commitment rather than cancel-anytime flexibility.
If in-room engagement and the highest-intent upsell placement are worth the price and the hardware logistics to you, YourWelcome is a legitimate, differentiated option. If you want upsells and guest messaging handled without any physical device to manage, BnBGenius is the leaner, cheaper path. See the full field — every PMS, channel manager, and AI messaging tool we've evaluated — in our best Airbnb host software ranking.