Truvi Review
Truvi screens every guest and backs the stay with damage protection up to $1,000,000 — no subscription, just a per-booking fee each time you use it.
Pros
- Bundles guest screening and up to $1,000,000 in per-booking damage protection into one flow, replacing a traditional security deposit or damage waiver
- Genuinely pay-per-booking with no subscription, contract, or setup fee — Truvi's FAQ states “you only pay for what you use”
- Core screening (watchlist check, email and phone validation) runs automatically with no guest interaction required; ID verification, sex-offender, and criminal background checks are available as add-ons for higher-risk stays
- Integrates directly with major PMS platforms — Guesty, Hospitable, Hostaway, Hostfully, Hostify, Avantio, and Lodgify — so screening results and risk scores surface in the dashboard you already use
- Claims team commits to a settlement within 30 days and payout within 3–5 business days of approval, paid directly to the host
- Operating at real scale — 800,000+ guests screened and named customers running portfolios from 30 to 350+ properties, per its published case studies
Cons
- Coverage is capped per fee at 90 days — a booking longer than that gets the per-booking fee charged again, per Truvi's own FAQ
- The flat per-booking fee ($12.60–$31.95 depending on tier) weighs proportionally heavier on a one- or two-night stay than on a week-long one
- Not actually insurance — Truvi's FAQ says plainly it “doesn't cover liability” and is “an insurance-backed guarantee,” not a policy that replaces landlord or liability coverage
- Real exclusions apply: loss of income, pet damage outside service animals, authorized parties, wear and tear, acts of nature, and cosmetic damage are all specifically excluded from a payout
- Independent review coverage is thin from where we sat — G2 returned HTTP 403 on both Truvi's and predecessor Superhog's listings, we found no distinct Capterra listing, and Truvi's Trustpilot page also returned HTTP 403 when we tried to open it directly
Truvi is a guest screening and damage protection platform for short-term rental hosts and property managers — not a guest-messaging or PMS tool. Formerly known as Superhog before its rebrand to Truvi, it runs an automatic risk check on every booking and, if you add its protection tier, backs the stay with damage coverage up to $1,000,000, billed per booking rather than as a monthly subscription.
Pricing
Per Truvi’s own pricing page, there are four pre-set programs, all charged per booking with no subscription: Screening Only runs $12.60 with no damage coverage; Screening + Protection (Small) is $20.10 for $0–$500 in coverage; Screening + Protection (Comprehensive) — the tier Truvi marks “Recommended” — is $28.75 for $0–$50,000 in coverage; and Screening + Protection (High-Value) is $18.40 for a $500–$1,000,000 band. A custom-build option lets you mix screening and protection independently, and Truvi’s damage-protection page prices those coverage bands on their own: $10.90 for $500–$50K, $18.40 for $500–$1M, $20.10 for $0–$500, $28.75 for $0–$50K, and $31.95 for the top $0–$1M band. Billing is monthly and retrospective — per Truvi’s FAQ, “You are billed at the beginning of each month for the services you used in the previous month. There are no monthly fees or subscriptions, so you only pay for what you use.” There’s a real catch on longer bookings, though: the same FAQ states Damage Protection coverage is valid for only 90 days per fee, illustrated with an example of a multi-month booking being charged twice — worth flagging that the FAQ’s example still references an older, higher coverage tier than the $1M cap shown on the current pricing page, which looks like a rebrand leftover rather than an active pricing option. The underlying mechanic is clear either way: book past 90 days and the protection fee repeats, and the flat per-booking price hits a one- or two-night stay proportionally harder than a week-long one.
Who it’s for
Truvi fits a vacation rental host or property manager who wants a screening-plus-damage-protection layer that plugs into a PMS they already run — the company lists integrations with Guesty, Hospitable, Hostaway, Hostfully, Hostify, Avantio, and Lodgify, with results surfacing in that dashboard instead of a separate portal. It’s built to replace a traditional security deposit or waiver: every booking gets an Approved, Flagged, or Rejected screening result from a name/watchlist check plus email and phone validation, with optional ID verification, sex-offender screening, and criminal background checks (the last two US-only) available for higher-risk stays. It’s a weaker fit for a host who needs real liability coverage — asked directly whether it covers liability, Truvi’s own FAQ answers: “We don’t cover liability because technically, we aren’t insurance. We are an insurance-backed guarantee that provides damage protection from guests.” It’s also not a backstop for a guest you’re already unsure about — a Flagged or Rejected screening result carries no damage coverage — and it’s a weaker fit for anyone booking almost exclusively 90+ night stays, which trigger the repeat-charge rule above.
What we could verify
Everything above came directly from Truvi’s own site: its pricing page, the damage-protection and guest-screening product pages, its FAQ, and its about-us and success-stories pages, which name customers such as HOLT (40 properties), Sojourn (350+ properties), and Stay in London (30 properties) alongside a claim of “800,000+ guests screened.” We could not verify independent review sentiment ourselves. We tried Truvi’s G2 listing and predecessor Superhog’s G2 listing — both returned HTTP 403. We tried a direct Capterra URL for Truvi and got an HTTP 404, and a broader search turned up no distinct Capterra listing for the product. We also tried Truvi’s Trustpilot page directly, which returned HTTP 403 as well; a general web search indicates a Trustpilot page exists with roughly 60 reviews, but since we couldn’t open it ourselves, we’re not citing any rating or quote from it here. That’s a genuine gap in our research, not a claim we’re making either way.
How it compares to our top pick
BnBGenius is a flat $10/month AI layer (free for your first 500 messages) that handles guest messaging, an AI phone concierge, task automation, review writing, and gap-night upsells — no PMS required. Truvi isn’t really in the same category: it doesn’t talk to guests, answer the phone, or pitch upsells, and BnBGenius doesn’t screen guests or pay out for a smoke-damaged mattress. The two solve different problems and can reasonably run side by side — BnBGenius handling the in-stay conversation and revenue, Truvi handling the pre-arrival risk check and post-checkout damage claim. If you’re specifically comparing screening-and-protection tools, Truvi’s transparent per-booking pricing and broad PMS integration list make it a credible option, short-stay cost and the 90-day coverage window aside. For the full field of guest-communication, screening, and ops tools we’ve evaluated, see our best Airbnb host software ranking.