Track Review

Track is an enterprise property management system built for vacation rental companies running real portfolios — the kind of operator managing dozens or hundreds of units, not a handful of listings. Formerly known as TravelNet Solutions, Track bundles a full connected suite under one brand: TrackPMS for the core calendar, reservations and trust accounting; TrackCRM for sales and owner relationships; TrackPulse, an in-house call center product; TrackPayments; and TrackDMS for marketing. The company has been in the vacation-rental software space since 1999, when its founders launched their first booking platform for hunting and fishing lodges, and it currently carries an Airbnb Preferred Software Partner badge (2026) and a Vrbo Elite Badge.

Pricing

Track does not publish pricing anywhere on its site. The pricing page itself has no numbers on it at all — as of this review it renders a “Powerful PMS at an Affordable Price” header followed by placeholder filler copy, then a “Get a Custom Quote” prompt and a “Book Your Free Demo Today” button. There's no self-serve signup, no plan names, and no per-unit rate to compare against anything else on this list. The only ways in are booking a demo, filling out the contact form, or calling 844-757-0800. One Capterra reviewer, Jeff C., a hospitality CEO reviewing in May 2024, described the outcome of that sales process bluntly as a “bait and switch” on pricing, on top of what he called a near-total breakdown in support responsiveness. We weren't quoted ourselves, so we can't verify the specific terms he ran into, but it's a specific, sourced account worth weighing before you get on a call.

Who it's for

Track's own site leans into scale: the featured customers named on its pages are portfolio operators like Brett/Robinson, Cape & Coast, and Moose Management, not solo hosts. Trust accounting is built into the core product rather than sold as a bolt-on, which matters once you're cutting owner statements across dozens of properties and multiple tax jurisdictions — a spreadsheet or a lightweight PMS won't hold up at that point. Bundling TrackPulse, an actual in-house call center, alongside the PMS is a genuinely uncommon feature; most competitors in this category expect you to buy phone coverage separately, or skip it entirely. If you're a single host or running a handful of properties, none of this is built for you — there's no self-serve tier, no plan you can just start online, and the sales and onboarding process assumes staff time most small operators don't have.

What we could verify

We checked Track's Capterra listing directly and confirmed an overall rating of 3.8 out of 5 stars across 14 reviews — a thin sample for a company that's been selling software since 1999, and a mixed one. On the positive side, Nikki L., a property/reservation manager reviewing in July 2017, called it “very cost effective for our company which we have over 850 properties,” adding that “Track is very interactive on hearing our requests.” Alaina D., an events-services owner reviewing in April 2018, praised the CRM specifically: “I like that I can create a lead and save important details. The follow up is a great tool for sales conversions.” The more recent reviews are rougher. Beyond Jeff C.'s pricing complaint above, Sonny D., an office manager reviewing in May 2024, wrote that Track “make[s] you set up your entire website and then there are errors each week.” We also tried to pull Track's G2 reviews as a second independent source and got an HTTP 403 (blocked) on every attempt, so we can't confirm or add to a G2 rating here — Capterra is the one third-party review record we were able to verify ourselves.

How it compares to our top pick

Track is a full enterprise PMS: you're buying the reservations calendar, trust accounting, CRM and call center together, aimed at a management company with real headcount. BnBGenius is built for the opposite end of the market — a flat $10/month AI layer (first 500 messages free) that adds an AI phone concierge, a task loop, review generation and gap-night upsells on top of whatever PMS or spreadsheet you already run, with no demo call and no contract to negotiate. If you're already running, or about to buy, a portfolio-scale operation and need trust accounting plus an in-house call center in one system, Track is a legitimate, long-running option worth getting a quote from. If you're one host trying to stop retyping the same guest replies every night, it's the wrong tool entirely — see our best Airbnb host software ranking for where it and BnBGenius each fit against the rest of the field.