TIDY Review

TIDY is an AI-plus-human property management platform that runs the back-office side of a short-term rental: scheduling turnovers around every checkout, dispatching maintenance, sourcing and vetting local service professionals, and layering in dynamic pricing and compliance tracking. Founded in 2014, the company now claims 100,000+ customers across 1.5 million-plus rental units, and pitches itself as a percentage-fee alternative to a traditional property manager — owners keep their own Airbnb, VRBO and bank accounts, and TIDY charges 3.9% of gross bookings to run the operations underneath them.

Pricing

TIDY runs a single published plan: 3.9% of gross bookings for cleaning and maintenance coordination, with a $39/month minimum. That covers unlimited properties, unlimited users, unlimited service pros, unlimited automations and AI runs, a dedicated account manager, and unlimited 'Find New Pros' searches. The 3.9% is a platform fee on top of the work itself — owners separately pay for the actual cleaning and maintenance jobs their pros complete, which TIDY's own site lists at roughly $5–$79 per job in the US, varying by market. If you pay TIDY by credit card, processing adds a further 3.9% (1.7% via ACH debit, 0.5% via ACH/wire) — so a card-paid balance can carry close to 7.8% in combined platform-plus-processing fees. An optional WiFi + noise sensor is available for $250 per unit, one time. There's no long-term contract; TIDY says you can cancel anytime. Trial terms aren't entirely consistent across TIDY's own pages: the homepage advertises a '14-day free trial,' while the pricing page's FAQ separately describes a first-7-days window in which booking fees are waived on any reservation completed during setup — job costs and payment-processing fees apply from day one under either description. TIDY also backs the plan with a Profit Increase Guarantee: if switching to TIDY doesn't leave the owner more profitable than a traditional property manager would (TIDY cites 18–35% as a typical traditional PM cut), it credits the difference, up to a year free, provided TIDY is used for substantially the same scope of work.

Who it's for

TIDY's own targeting language calls out short-term rental owners with 3+ properties seeking cost savings and automation, alongside property management companies, multifamily and long-term rental owners, homeowners who just want reliable cleaning, and — on the other side of the marketplace — the cleaners and handymen who take the jobs. Because pricing is a percentage of gross bookings with only a $39 floor rather than a per-listing rate, it scales from a couple of units to a large portfolio without hitting the per-unit ceilings some flat-fee competitors impose. TIDY's rental owner page states plainly that 'you keep your own accounts' — Airbnb, VRBO and banking — with the money going directly to the owner rather than through TIDY, which sets it apart from a traditional co-host or property manager that takes over the listing itself. The feature set leans toward owners who want the physical side of hosting handled: TIDY's Smart Pro Search vets new local service professionals with AI, its Digital Twin builds a virtual model of each property to make scheduling and instructions more specific, and turnover scheduling syncs automatically to the booking calendar across Airbnb, VRBO, Booking.com and 100+ connected platforms. It's a weaker fit for a host who only wants guest messaging or a booking website — cleaning, maintenance and vendor coordination are the core of the short-term rental product, with guest communication, pricing and compliance layered on top rather than the other way around.

What we could verify

TIDY's homepage cites 100,000+ customers, 1.5M+ units, 10,000+ service professionals, a 4.2-star average across 604 Google reviews, and a claimed 5.0-star rating on 'G2 Enterprise Reviews.' We could not confirm that G2 figure independently — G2's review page for TIDY returned an HTTP 403 and blocked our automated access. Capterra and its sister site Software Advice were reachable, but only for the specific 'TIDY for Rentals' product listing, which shows a 5.0/5 average across just two reviews — both strongly positive ('most seamless tool we've tried,' a 'game changing tool') but too small a sample to call a verified track record, and one of the two reviewers flagged missing single sign-on for organizational accounts. Separately, Superhost-run review site BNBCalc published an independent hands-on writeup praising TIDY's dashboard, calendar sync and 100+ integrations, while also noting that Pro (cleaner) availability and quality vary by location, that at least one long-time user found the app 'not user friendly,' and mixed experiences with support responsiveness. One flag on that review: its quoted pricing tiers (Flex, Standard, TIDY+, Complete) don't match what's live on tidy.com/pricing today, which shows only the single 3.9%-plus-$39 plan described above — TIDY appears to have restructured pricing since BNBCalc's review published, so we relied on the current live pricing page, not BNBCalc's older numbers, for every figure in this review.

How it compares to our top pick

TIDY and BnBGenius sit in different layers of the same operation rather than competing head-to-head. BnBGenius is guest-facing: an AI phone concierge, a guest task loop, AI-assisted review replies and gap-night upsell messaging, running flat at $10/month after the first 500 messages free, with no PMS required and no account handover. TIDY is back-of-house: it coordinates the physical turnover — scheduling cleaners, dispatching maintenance, sourcing vetted pros — plus pricing and compliance, for 3.9% of gross bookings on top of a $39 monthly floor. An owner could run both without redundancy: TIDY handling who shows up to clean and fix things, BnBGenius handling the guest conversation, tasks and upsells around that same stay. The two tools overlap slightly on guest messaging, but TIDY's is one module inside a full operations platform billed as a percentage of revenue, while BnBGenius's is the entire product, at a flat fraction of TIDY's cost.

See how TIDY's category compares to every PMS, channel manager and AI tool we've evaluated in our best Airbnb host software ranking.