Superstays Review

Superstays (legally Superstays Property Management LLC) is a San Diego-only Airbnb co-hosting service built around a pitch that's rarer than it should be in this category: a flat, published management fee. Where most local operators route pricing questions to a phone call, Superstays states its rate directly on its site — 20% flat — alongside a specific list of what that covers.

The bigger structural differentiator is the co-host model itself. Rather than migrating your listing to a management company's own Airbnb account (the norm for most full-service managers), Superstays operates under the owner's existing account. For an owner who has already built up Superhost status or a review history under their own name, that matters: switch managers or go fully independent later, and the listing's track record goes with you rather than staying locked inside a company's portfolio.

How it works for owners

Per its own site, the 20% flat fee covers listing optimization and professional photography, day-to-day booking management and guest communication, cleaning coordination, and dynamic pricing run through PriceLabs — a real, named third-party pricing tool rather than a vague "proprietary algorithm" claim. Hot tub and pool care and access to an in-house contractor/vendor network for repairs are called out specifically, and owners who don't want full-service management can opt into hourly consulting instead. That tiering is a genuine point in Superstays' favor: not every San Diego owner wants (or needs) to hand over the whole operation.

What's notably absent from the published pricing is anything about a minimum-term contract, a cancellation window, or how one-off costs like guest-damage handling or restocking are billed. Owners comparing Superstays against a full-service manager should ask those questions directly rather than assuming the 20% figure is the entire cost of ownership — it likely comes close, given how specific the rest of the pricing page is, but it isn't stated outright.

What we could and couldn't verify

Superstays' own homepage claims a "100% 5-star review history" and cites a large aggregate count of five-star reviews across the properties it manages. Those are the company's own, self-reported numbers — we look for independent confirmation of claims like this wherever we can, but Superstays' Yelp listing blocked automated access during our research, and no Better Business Bureau profile surfaced. We're not treating the self-reported figures as false; we simply couldn't confirm them ourselves, and an owner doing due diligence should ask Superstays directly for references or check Yelp manually rather than taking the homepage number at face value.

The same gap shows up around scale and history: there's no portfolio count (how many San Diego properties it actually manages today) and no founding date anywhere on the site, so there's no way to independently judge how established the operation is beyond its own marketing copy.

How it compares to our top pick

For a San Diego owner who specifically wants to keep their own Airbnb account and likes seeing a flat fee before ever picking up the phone, Superstays' pricing transparency is genuinely better than most of the single-market operators we've reviewed. But it's a one-city operation with no independently verifiable track record behind the pitch.

Our top-ranked pick, One Fine BnB, pairs that same kind of upfront pricing clarity with a multi-market footprint, so you're not limited to a single county if your portfolio grows or changes. See the full field in our best Airbnb management companies ranking.

Bottom line

Superstays earns real credit for publishing its fee and for a co-host structure that leaves owners in control of their own listing. Before signing, ask directly for referenceable owner contacts or a look at real guest reviews, since the site's own review claims currently have nothing independent backing them up — and confirm contract length and cancellation terms, neither of which is published.