Roomonitor Review

Roomonitor isn't guest-messaging software or a PMS — it's a physical sensor plus an optional human team, built to catch a noise problem, an unauthorized gathering, or a smoke incident inside a short-term rental before it turns into a neighbor complaint, a fine, or a damage claim. Founded in December 2015 by Ignacio and Eduardo Suárez, the company has grown from a single noise sensor into what it now markets as an all-in-one operational platform. The core device tracks noise, tobacco smoke, crowd/gathering patterns, temperature, humidity, and indoor air quality from one unit, and the company states plainly that it "does not record any sound or listen to what guests say or do" — no camera, no audio capture.

Pricing

Roomonitor's own pricing page lists four tiers, billed monthly in euros, and every one is listed as a starting "From" price rather than a flat rate. Noise Alarm runs from €13/month with the device included, covering the dashboard and app, real-time noise/smoke/crowd/temperature/humidity/air-quality monitoring, PMS integrations, unlimited historical data, and an automated "autocall to guest" when an alert fires. Alarm Assistant · Remote runs from €29.90/month, device included, and adds an "expert team monitoring your devices," alarm analysis, incident protocols, and direct tenant contact. Operational services · Remote runs from €59/month with the device not included — a remote 24/7 support and incident-management team, priced separately from any hardware. Guest & Property Services · Remote, the top tier, runs from €79.90/month with the device included, adding 24/7 personalized support, customized remote protocols, and check-in/access management on top of everything in Alarm Assistant. None of the four publish a ceiling. That lines up with what the independent listing on HotelTechReport shows for Roomonitor: pricing marked "Available By Request" rather than a fixed number — so for a real quote at your unit count, expect to talk to sales.

Who it's for

Roomonitor fits owners and property managers who want dedicated sensor hardware rather than another piece of messaging software, plus the option to hand the 2 a.m. "is that noise actually a problem" decision to a human team instead of making the call yourself. The integrations page lists direct connections to a dozen PMS platforms — Guesty, Hostaway, Cloudbeds, Lodgify, PriceLabs, Avantio, Icnea, Kross, Smiley, Rently, Hostify, and Beyond — plus the major OTAs (Airbnb, Booking.com, Expedia, Tripadvisor), the smart-lock brand Akiles, Google Nest, Swikly, Zapier, and an open public API, so it's built to slot into a stack you already run rather than replace it. Roomonitor's own homepage states the company now covers "62+ countries," has monitored "30,500+" apartments, and "assisted 1.5 million guests" in 2024 — figures we could read directly on the site but couldn't independently audit. The independent HotelTechReport listing puts the company's headquarters in Barcelona, Spain, which tracks with a product that reads Europe-first but has since built out US-relevant OTA and PMS coverage.

What we could verify

We confirmed the mechanics, tiers, and pricing straight from Roomonitor's own site: the device connects over 2.4 GHz Wi-Fi only (no wired Ethernet option is mentioned), alerts can be routed to SMS, phone call, app notification, or email, and the noise-detection logic is described as analyzing "sound variations over time" specifically to filter out "false alarms from everyday noises like barking dogs or door slams." A customer testimonial on Roomonitor's own success-stories page, credited to You Stylish Apartments, reports incidents fell to "2 out of every 1,300 bookings" after adopting the Alarm Assistant Night Agents service — a company-published case-study number we couldn't independently audit, but a specific and checkable claim rather than vague marketing copy.

Independent, outside verification is thin. We found no G2 listing and no Capterra listing for Roomonitor. Trustpilot's review page for the domain returned a 403 error when we tried to open it directly, so we can't report a rating from that source either way. The one third-party review listing we could actually load — HotelTechReport — shows Roomonitor with zero reviews and an HT Score of 0 out of 100, flagged "Not yet recommended by any hotels." The iOS app is real and live on the App Store, but Apple shows it "has not received enough ratings to display an overview," and we couldn't pull usable rating data from the Google Play listing either. In short: the product and pricing check out against the source, but there's currently no independent review trail — anywhere we could actually check — to weigh against the company's own claims.

How it compares to our top pick

BnBGenius is a flat $10/month AI layer (free for your first 500 messages) that handles guest messaging, phone concierge, task automation, review generation, and gap-night upsells, with no PMS required. Roomonitor isn't really a competitor to that — it's noise, smoke, and occupancy-monitoring hardware plus an optional human response team, a different category solving a physical-safety problem BnBGenius doesn't touch, and BnBGenius doesn't put a sensor in your property or dispatch someone to call a guest at 2 a.m. The two are complementary rather than substitutes: an operator could run BnBGenius for guest communication, task handoffs, and upsells while running Roomonitor as the on-property early-warning system, particularly on higher-risk or party-prone listings. See how both stack up against every other tool in the category in our best Airbnb host software ranking.