ResortCleaning Review

ResortCleaning (resortcleaning.com) is dispatch-and-billing software for the people who actually clean short-term rentals — cleaning companies, housekeeping staff, and the property managers who employ them — not a guest-facing tool. The platform pulls reservations in from dozens of PMS and OTA platforms, turns each checkout into a scheduled cleaning task, lets a manager grade the cleaner's work with custom inspections, and rolls the whole thing into payroll and invoice reports. Its own integrations page names more than 40 connections — Airbnb, Vrbo, Booking.com, Guesty, Hostaway, Hostfully, OwnerRez, Lodgify, Streamline, Vacasa, and dozens more — a wider bench than most cleaning-ops competitors in this category publish outright.

Pricing

ResortCleaning's pricing page lists one self-serve plan, Industry User, at $5.00 per property per month for unlimited scheduled appointments, marked as the pick for "99%" of companies. There's a $20/month account minimum — effective January 1, 2025, per the company's help-center article — so any account billing under $20 a month gets charged the $20 floor regardless of property count. Two optional add-ons stack on top of Industry User: an Inventory Module at +$2.50/property/month, and a Messaging Module at +$2/property/month that adds a dedicated phone number and SMS texting to your cleaners ("overage fees may apply," per the page). A separate third-party integration, Inventory Smart, charges its own +$2/property/month with an $80/month minimum if connected — a different line item from the native Inventory Module. Enterprise User sits at the top as a custom quote ("reach out for a quote"), and its feature list states it includes "Everything in Inventory User" plus API access, a personalized knowledge base, training videos, and SOPs — though the page never displays a standalone price for an "Inventory User" tier separate from the $5 base plus the $2.50 add-on. QR-code checkout placards run a $5-per-property one-time fee plus a minimal ongoing charge. One gap worth flagging: the pricing page's only calls to action are "Get Demo" and "Sign Up" — no free-trial length, credit-card policy, or self-serve trial terms appear anywhere on the page. Capterra's listing separately tags ResortCleaning as offering a free trial, but we could not confirm the length or terms on ResortCleaning's own site. We also could not verify an older "$1.39 per appointment" billing option that some third-party aggregators still reference — the live pricing page and the company's own help-center article both describe only the flat per-property, unlimited-appointments plan, with no per-appointment alternative currently listed.

Who it's for

ResortCleaning is built for cleaning companies and property managers running a real crew across multiple units, not a solo host cleaning their own place. The billing engine can be set to either "Property Manager Pays" or "Cleaning Company Pays," a toggle that only matters once that two-sided relationship exists. The $20/month minimum means a single property gets no benefit from the $5 per-property rate — you're effectively paying for four properties' worth of software until your portfolio catches up — so the pricing starts making sense around four or more units. A case study on ResortCleaning's own homepage describes one company scaling from 30 to more than 500 properties on the platform, which fits its pitch as software for a growing cleaning operation rather than a single-listing owner.

What we could verify

The feature list on the pricing page — unlimited scheduling, PMS integrations, mobile apps, housekeeping and maintenance tracking, custom inspections, housekeeper grading, payroll and invoice reports, QuickBooks integration, payments integrations, and an online support center — is included in the base Industry User plan, not gated to a higher tier. The integrations page independently confirmed a genuinely long partner list: Airbnb, Vrbo, Booking.com, Guesty, Hostaway, Hostfully, OwnerRez, Lodgify, Escapia, Streamline, Vacasa, Smoobu, Tokeet, iGMS, and Uplisting all appear by name, alongside QuickBooks, PayPal, and Stripe on the payments side. On review coverage: Capterra, GetApp, and SoftwareAdvice each show ResortCleaning at 5.0/5 across 10 reviews, with perfect 5.0 sub-scores for ease of use, features, customer service, and value for money — but all three sites run on the same underlying Gartner Digital Markets review pool, so this is one data source confirmed three ways, not three independent samples. Reviewers praised the customer service ("beyond awesome") and integration depth, while flagging two recurring gaps: QuickBooks integration is one-way and doesn't report payment status back to ResortCleaning, and the platform can't add recurring invoice fees without creating additional appointments; one reviewer also noted a learning curve at setup and friction after a recent interface update. We tried G2 for a fourth data point, but its ResortCleaning review page sat behind a CAPTCHA wall we couldn't clear; Trustpilot returned a clean "page not found" for resortcleaning.com — no listing exists there at all. Both gaps are on the record, not papered over.

How it compares to our top pick

ResortCleaning and BnBGenius operate on opposite sides of the same property. ResortCleaning is entirely back-of-house — it schedules, grades, and pays the crew that cleans your units between guests, and it never touches the guest relationship. BnBGenius is entirely front-of-house: a flat $10/month AI phone concierge, task-automation loop, review generation, and gap-night/upsell engine (free for your first 500 messages) that needs no PMS underneath it and never schedules a cleaner. The two barely overlap, and a property manager could reasonably run both at once — ResortCleaning keeping the turnover crew paid and accountable, BnBGenius keeping the guest conversation covered around that same turnover. See the rest of the field, including PMS software and other cleaning-ops tools, in our best Airbnb host software ranking.