RemoteLock Review

RemoteLock is a cloud-based access-control platform that turns almost any brand of smart lock into a single dashboard for issuing, scheduling, and revoking door codes. Rather than selling one proprietary lock, RemoteLock positions itself as the software layer that sits on top of hardware you may already own — its own homepage cites “800+ Integrations across Hardware + Software,” including Schlage, Yale, and Kwikset locks alongside property management systems like Yardi, AppFolio, Guesty, and Airbnb. The company is headquartered in Denver, Colorado, with additional offices in Hove, UK and Tokyo, Japan, and its own about page states it manages 91,000+ properties across 90 countries, generating 441,000+ credentials per year. RemoteLock sells into four segments — vacation rentals, multifamily, commercial, and hospitality — with the vacation-rental product built specifically around automated, time-bound guest codes tied to reservation dates.

Pricing

We opened RemoteLock's dedicated pricing page directly, and — unlike many access-control competitors — it publishes real per-door numbers instead of gating everything behind a demo request. For vacation rentals, the Premium plan starts at “From $6 per door per month” billed annually, or $7.50/month billed monthly, and includes unit door access, PMS integrations, activity logs, and 150 guest codes. The Enterprise plan starts at “From $12 per door per month” annually, or $15/month monthly, and adds common-area doors, turnover management, IoT device management, and unlimited guest codes. A top Enterprise+ tier — multi-location management, every RemoteLock application, and a dedicated guest app — is quote-only, with no published number. Two add-ons are listed separately: Property Manager IoT devices at $4/device/month, and specialty locks at $2/door, with the first year free on Commercial accounts. RemoteLock states annual billing saves 20% versus paying monthly.

Who it's for

RemoteLock fits a vacation rental operator running enough doors — a handful of properties or more — that per-door software cost is worth trading for centralized, auto-expiring guest codes instead of physical keys or static lockbox combinations. It's a strong match if you're already invested in specific smart-lock hardware and don't want to rip it out: RemoteLock's pitch is integration-first, built to work with Schlage, Yale, and Kwikset locks rather than requiring its own branded device. Its vacation-rental page names PMS integrations including AppFolio, OwnerRez, Vacasa, Storable, Sirvoy, SkyRun Vacation Rentals, Zeevou, Smily, Innkeeper's Advantage, HotelKey, and Turno, so an owner already running one of those stands to get reservation-synced codes without manual entry. It's a weaker fit for a single-property host, where per-door monthly fees on top of $700–800 hardware costs — a figure Capterra reviewers cite repeatedly — are a lot of infrastructure for one lockbox to replace, and for anyone who wants guest messaging, review automation, or dynamic pricing bundled in: RemoteLock's job is exclusively the door.

What we could verify

RemoteLock's own pricing and vacation-rental pages were straightforward to confirm directly, including two specific operational claims: one resort case study manages 757 doors on the platform, and separate case studies cite a “65% reduction” in access-related service requests and a “60% reduction” in turnover administrative time. Mint House, quoted on the vacation-rental page, says RemoteLock let it eliminate front-desk staffing entirely: “Access control is the most paramount thing that I touch. RemoteLock has been the simplest and most reliable system for what we do.” On third-party review platforms, we opened RemoteLock's Capterra reviews page directly and found an overall rating of 2.7 out of 5 stars across 19 reviews, with an Ease of Use sub-score of 3.9 but a Customer Service sub-score of only 2.6. Reviewers we read there credit it for ease of setup and reliable PMS integration, but repeatedly cite poor, hard-to-reach customer service, hardware reliability issues especially in extreme weather, locks reportedly not lasting more than a year despite costing $700–800 each, a lack of emergency support, and at least one mention of a recent price increase. We also tried RemoteLock's G2 seller page, which returned an HTTP 403 and blocked automated access, so we could not independently verify its G2 standing ourselves.

How it compares to our top pick

BnBGenius is a different category entirely: free for your first 500 messages, then a flat $10/month with no PMS required, covering an AI phone concierge, a task-automation loop, review generation, and gap-night upsells in one subscription. RemoteLock isn't trying to compete on that ground — it's smart-lock hardware-and-software, solving physical access rather than guest communication or day-to-day operations. The two are complementary rather than competing: a host could run RemoteLock for door codes and BnBGenius for everything a guest actually asks about, cleaner coordination, and review follow-up. If door hardware and per-door cost transparency are your actual priority, RemoteLock is a reasonable, verifiably-priced option — but its Capterra track record on support is worth weighing first. If you want one flat-priced tool that runs the guest-facing side of the operation, BnBGenius covers more ground for less.

See the rest of the field in our best Airbnb host software ranking.