HostPros Review
HostPros is a Cleveland-founded short-term rental manager that does something almost nobody else in this market does: publish an actual fee, on an actual FAQ page, plus a named co-founder on file with the Better Business Bureau.
Pros
- Publishes real pricing on its own FAQ page — 25% of gross booking revenue plus an $899 onboarding fee — where most small Ohio competitors we reviewed only say 'contact us.'
- A+ Better Business Bureau rating with a named co-founder (David Stokley) and a verified Lakewood, OH address on file — real accountability once you look past the marketing site.
- Multi-year operating history as a locally owned, real-estate-investor-founded business (BBB lists a business-start date of April 2018; the company's own site says founded 2019).
- Covers two distinct Ohio demand markets under one manager: the Cleveland/Akron urban core and Lake Erie shoreline towns like Sandusky and Geneva-on-the-Lake.
- Documented four-step onboarding process — analysis, onboarding with professional photography, ongoing management, and monthly reporting — backed by an established local maintenance-vendor network.
- No long-term lock-in: contracts can be cancelled at any time, and owners only have to honor reservations already booked.
Cons
- 25% of gross booking revenue plus a one-time $899 onboarding fee is a real cost stack before a single night is booked.
- Owners still pay separately for landscaping, snow removal, supply restocking, general maintenance, and quarterly deep cleans as pass-through operating costs.
- Its own site says it was 'established' in 2019, while its BBB registration lists an April 2018 start date — a small factual mismatch worth knowing about.
- Properties list under HostPros' own shared Airbnb Superhost account rather than the owner's individual account, and neither the site nor its BBB profile explain what happens to a listing's review history if you switch managers.
- Outside its own site and BBB filing (which shows no visible complaint count or review score), we could not independently verify guest or owner sentiment — Yelp blocked our access and no Trustpilot or G2 profile exists.
HostPros is a Cleveland-founded property manager running full-service Airbnb and short-term rental operations across Greater Cleveland, Akron, and the Lake Erie shoreline. Its own site says the company was established in 2019 by real-estate-investor hosts; its Better Business Bureau filing lists a business-start date of April 10, 2018, and names David Stokley as co-founder. Properties are marketed through one shared Airbnb Superhost profile that HostPros says carries more than 4,000 guest reviews. Unlike most of the small Ohio operators we've reviewed, HostPros actually publishes a fee on its own site instead of routing every pricing question to a phone call.
How it works for owners
New owners go through what HostPros calls a four-step process: an analysis stage (property walkthrough, revenue projections, and contract signing), onboarding (design consultation, staging, professional photography, and listing creation across multiple booking platforms), ongoing management (guest communication, dynamic pricing, cleaning coordination, and repairs through an established local vendor network), and monthly reporting on occupancy, expenses, and revenue.
Pricing, published on the company's own FAQ page, is 25% of gross booking revenue — cleaning fees are billed separately to guests — plus a one-time $899 onboarding fee. That's before operating costs: owners still pay for landscaping, snow removal, supply restocking, general maintenance, and a quarterly deep clean, all billed back as pass-through expenses. HostPros doesn't offer furnishing, interior design, or real-estate transaction services, so it functions as a pure operator rather than a turnkey buy-and-furnish partner.
On commitment terms, the FAQ page is direct: contracts can be cancelled at any time, though reservations already on the books have to be honored — standard bookings run up to 90 days out, with some vacation properties extending to 180. HostPros' own site lists two phone lines and a single contact email but no street address; its BBB filing fills that gap, listing the business at 1187 Cook Ave, Lakewood, OH.
What we could verify
We pulled HostPros' pricing, process, and service scope directly from its live site rather than from marketing copy alone — the 25%-plus-$899 fee structure comes verbatim from its own FAQ page. Its company page tells a 2019 founding story and includes unattributed owner testimonials but names no founder or leadership team. That gap is filled by the company's Better Business Bureau profile, which shows an A+ rating (a listed BBB member, not accredited), a business-start date of April 10, 2018, a street address in Lakewood, OH, and David Stokley as co-founder — note that the 2018 BBB start date predates the 'founded in 2019' story on HostPros' own site. LinkedIn separately lists the company at 2-10 employees, consistent with a small local operator rather than a regional chain.
Beyond the BBB, independent verification is thinner. Yelp blocked our request to load its review page, and we found no Trustpilot or G2 profile for the business, so we couldn't independently confirm guest or owner sentiment outside HostPros' own site and its BBB filing — which itself doesn't display a visible complaint count or customer review score. The '4,000+ reviews' figure is HostPros' own claim about its shared Airbnb Superhost profile; because properties list under that one company-wide account rather than each owner's individual Airbnb account, it's worth asking directly what happens to a listing's review history if you ever switch managers — neither the site nor the BBB filing address it.
How it compares to our top pick
HostPros is a legitimate, reasonably transparent regional operator, but its structure — every property folded into one shared Superhost account, a fee that stacks a flat percentage on top of an $899 upfront charge, and owners still covering routine operating costs — is exactly the kind of trade-off we built One Fine BnB to avoid. We keep terms owner-first and published upfront, with nothing bundled into an onboarding invoice you only find on an FAQ page. See our full best Airbnb management companies ranking for how HostPros stacks up against other Ohio independents and the national names.
Bottom line
HostPros earns real credit for publishing an actual fee — 25% of gross booking revenue plus $899 to onboard — and for having a traceable BBB record with a named co-founder, in a market where most local competitors hide behind 'contact us for pricing' and anonymous 'our team' pages. It has a genuine multi-year operating history (2018 or 2019, depending on which of its own records you read), a documented four-step process, and coverage that spans both the Cleveland/Akron urban market and Lake Erie's seasonal shoreline towns. Owners should go in clear-eyed about the full cost stack, the shared Superhost account, and the fact that outside its own site and BBB filing, we couldn't independently verify guest or owner sentiment. For Cleveland or Lake Erie owners who've ruled out self-managing, HostPros is a credible regional option — just read the FAQ page yourself before signing, since it carries more of the real terms than the rest of the site does.