Heritage STR Management Review
A three-page, locally owned New Orleans Airbnb manager that leans on Superhost and VRBO Premium Partner badges but publishes no pricing, no team names, and no independently checkable review trail.
Pros
- Locally owned and operated in New Orleans, positioned as a hands-on specialist rather than a national roll-up — stated directly on its own homepage
- Names specific platform credentials rather than vague marketing language: Airbnb Superhost, Airbnb Plus, and VRBO Premium Partner status all appear on the homepage
- Covers a genuine niche market most New Orleans managers skip — Venice, LA, a fishing and boating community about 77 miles south of the city — in addition to New Orleans proper
- States a specific compliance commitment — "we follow all local short-term rental management laws set by the City of New Orleans" — and links directly to the city's own Short-Term Rental Administration page
- Publishes a direct phone number (504-975-2114) and a company email rather than gating all contact behind a lead form, even though a contact form is also offered
Cons
- No pricing published anywhere on the company's own site; the only fee figure available — 18% of monthly rental income — comes from a third-party blog (BNBCalc), not from Heritage itself
- Extremely thin web presence: three pages total per its own sitemap, with no About page, no founder or team names, no founding date, and no total portfolio count beyond five sample listings
- No Better Business Bureau profile exists — a direct BBB search for "Heritage STR Management" in New Orleans, LA returned zero results
- Yelp and Trustpilot both blocked automated access (403) during our review, and a direct check of one of Heritage's own linked Airbnb listings was blocked the same way, so the Superhost/Plus/Premium Partner badges and the "5-star" listing framing can't be independently confirmed
- Contact defaults to a Gmail address ([email protected]) rather than a branded company inbox, and the site itself runs on GoDaddy's Website Builder — small-scale signals consistent with a five-listing portfolio
Heritage STR Management is a locally owned Airbnb and short-term rental manager based in New Orleans, Louisiana. Its own homepage describes the company as "LOCALLY OWNED AND OPERATED IN NEW ORLEANS" and promises to handle a property "FROM THE INITIAL COMMUNICATION TO AU REVOIR!" Per its own sitemap, Heritage's entire public site is three pages — home, services, and contact — built on GoDaddy's Website Builder platform, with five sample listings shown as its portfolio: four around New Orleans (at least two explicitly named as being in the Marigny neighborhood) and one, Lemonfish Lodge, in Venice, LA, a fishing and boating community roughly 77 miles — about a 1 hour 35 minute drive — south of the city near the mouth of the Mississippi River. Heritage brands itself throughout the site as a "Licensed Short-Term Rental Operator" and lists Airbnb Superhost, Airbnb Plus, and VRBO Premium Partner status.
How it works for owners
The services page lists seven owner-facing services, each in a single sentence: 24/7 guest support ("fast-responses and troubleshooting"), listing management meant to stand out "against New Orleans short-term rental competitors," multi-platform marketing to "market your property on multiple vacation platforms for maximum exposure," post-checkout cleaning, maintenance coordination, guest-amenity stocking (down to "adding a touch of New Orleans local coffee"), and "monthly financial reporting and timely payment distribution." None of the seven descriptions name a fee, a percentage, a dynamic-pricing tool, photography, or tax handling — it's a features list, not a rate card. The homepage separately states Heritage "follow[s] all local short-term rental management laws set by the City of New Orleans" and points to the city's own Short-Term Rental Administration page (nola.gov), which runs the NSTR/CSTR permit system New Orleans STR owners operate under.
Pricing itself doesn't appear anywhere on Heritage's own site — not on the homepage, the services page, or the contact page, which offers a name/email/property-address inquiry form alongside a direct phone number (504-975-2114) and a Gmail address ([email protected]) rather than a branded company inbox. The only fee figure we could locate anywhere is third-party: a New Orleans property-management roundup published by BNBCalc states that Heritage's "standard package starts at 18% of the monthly rental income" and covers "guest communication, booking management, and basic maintenance coordination" — a number Heritage itself hasn't published or, as far as we found, publicly confirmed.
What we could verify
The three pages that make up the site are internally consistent with each other: the Superhost/Plus/VRBO Premium Partner claim, the New Orleans-plus-Venice service area, and the five named sample listings (Maison de la Piscine, two Port St Blues units, Lemonfish Lodge, and a Marigny apartment above Bourbon Square Jazz Club) all check out across the pages we read. Almost everything outside that is unverifiable. The site names no founder, owner, or team member; states no founding year; and gives no total portfolio count beyond the five properties shown as examples. We searched the Better Business Bureau directly for "Heritage STR Management" in New Orleans, LA, and BBB returned zero matching results — no profile, no accreditation status, no complaint history to check. Yelp and Trustpilot both returned 403 access-denied errors on direct requests, and a direct request to one of Heritage's own linked Airbnb listings was blocked the same way — so we couldn't independently confirm the star ratings, review counts, or Superhost status behind any of the five featured properties beyond what Heritage's own homepage claims.
How it compares to our top pick
For an owner with a single property in the Marigny or in a niche market like Venice, LA, Heritage's local-only focus and stated commitment to New Orleans STR compliance are real, if thin, positives. But nearly every number that matters for an actual management decision — the fee, the portfolio size, the review history — is either absent from Heritage's own site or came from a third party we couldn't cross-check against the company. One Fine BnB publishes the kind of pricing and track-record detail Heritage doesn't; see how the rest of the field stacks up in our full best Airbnb management companies ranking.
Bottom line
Heritage STR Management reads as a genuine, small-scale New Orleans operator rather than a fabricated or abandoned listing — the phone number, email, and five sample properties are all real and consistent with each other. But this is one of the thinnest public records we've found in this category: no published pricing, no founder or founding-date information, no BBB profile, and no accessible third-party review platform to check its self-reported badges against. Get the exact fee, contract terms, and a current portfolio count in writing — and ideally a reference from a current owner client — before signing anything.