GH Hospitality Review

GH Hospitality is the short-term rental management brand of Gibson & Hetherington Luxury Properties LLC, a Columbus, Ohio company led by CEO Ryan Gibson and Co-Founder/Co-CEO Will Hetherington. Per its own management page, the founders describe themselves as "the top Airbnb Property Manager in Columbus" and call GH Hospitality "one of the top Airbnb managers in the state of Ohio," with expansion "underway in Florida, Texas, and Tennessee." The ghluxproperties.com domain does double duty: its homepage is largely a guest-facing booking site for the company's own vacation rentals, while the owner-facing management pitch lives specifically on the /gh-hospitality subpage reviewed here.

How it works for owners

Per its services page, the core offer covers guest communication and reservations, dynamic pricing, housekeeping and maintenance coordination, and owner reporting, plus marketing work — listing creation, professional photography, and Airbnb/Vrbo distribution. It also offers design and furnishing consulting for owners starting from an empty unit, and a "Strategic Partnerships" tier the site says can include "reduced management fee structures" and "equity participation opportunities" for select properties, though neither is quantified. Owners access their account through a third-party portal (Wander, at app.wander.com) rather than a proprietary dashboard.

No fee, commission percentage, or rate card appears anywhere on the site. Instead, the pitch is a free, no-obligation "proforma" — a property-specific revenue projection owners can request "without any obligation to accept," a line repeated across the hero section, the Columbus section, and the "What You Get" section of the management page. The site states plainly, "No High Fees Or Set Up Costs... No haggling," but never says what the fee actually is. Its own team page names a fuller staff than most local competitors we've reviewed in this category — General Manager Daniel D'Andrea, Head of Maintenance Jake Ortiz, Head of Interior Design Cory Gibson, and Executive Assistant Michalla Moon, alongside Gibson and Hetherington — and the company posts real Columbus-based hourly roles under its own name on Indeed, a small but concrete sign of an active local operation. Coverage is spelled out by neighborhood: German Village, Short North, Franklinton, Olde Towne East, the OSU/Campus area, Dublin, New Albany, Gahanna, and Clintonville, plus Buckeye Lake and Apple Valley Lake outside the city.

What we could verify

The Better Business Bureau profile for the underlying entity, Gibson & Hetherington Luxury Properties LLC, shows an A+ rating (not the same as accreditation, which this business does not hold), no complaints on file, and an in-business date of January 1, 2020. That start date lines up with independent reporting: Columbus public radio station WOSU reported in April 2023 that Gibson and Hetherington had started three years earlier with three properties and by then managed roughly 150 units across Ohio and Indianapolis — real growth, though that figure is now three-plus years old and isn't refreshed anywhere on the current site.

What the current site doesn't do is agree with itself. Its own management page states, in one section, "We manage over 68 Airbnb's (short-term rentals) in Columbus," then further down the same page: "A local team managing 50+ Airbnbs across the city." Our own roundup of Columbus-area managers separately lists GH Hospitality at "60+ properties." Three different counts, none dated, none reconciled. The revenue-outperformance claims on that same page follow the same pattern: owners are told they'll "earn an average of 34-93% more top-line revenue" switching to GH Hospitality, then told elsewhere they'll "earn 50% more... than with competitors," then shown a single named case study citing "41.91% over other Airbnb property managers" — three different numbers, no shared baseline or methodology disclosed. Contact information has the same problem in miniature: the BBB profile lists the business phone as (330) 402-7532, while the company's own contact page lists a different number, +1 614-400-2076.

Independent, owner-relevant review data is thin. The company's own testimonials page carries just two quotes, both from business partners rather than individual property owners — a property manager at Highpoint on Columbus Commons and the president of Homestead Companies, each describing a relationship dating to 2019. The one sizeable third-party rating we could verify directly, TrustAnalytica, shows 4.7 stars across 126 reviews — but these read as Airbnb guest reviews about cleanliness and amenities, not owner satisfaction with the management relationship. We found no Yelp listing under this name, and Trustpilot blocked our direct request with a 403 error. One mix-up worth flagging: a similarly named BBB listing for "Gh Hospitality" in Corte Madera, California is a one-employee operation with no listed website, unrelated to the Columbus company reviewed here.

How it compares to our top pick

GH Hospitality's real strength is local depth: a named, multi-person Columbus team, a documented 2020 founding, an A+ BBB file, and specific neighborhood coverage most single-market managers don't bother listing. If you own in Central Ohio and want a locally embedded, full-service operator, that's a legitimate reason to request the free proforma and see what number comes back.

What you're trading for that local depth is a site that won't settle on its own numbers — three different portfolio sizes and three different revenue-lift percentages, all self-published, none reconciled. One Fine BnB is built around giving owners consistent, verifiable terms rather than a menu of marketing statistics to choose from. See how the rest of the field compares in our full best Airbnb management companies ranking.

Bottom line

GH Hospitality is a real, established Columbus operator — six years in business per BBB, a named leadership and staff roster, and independent 2023 reporting confirming genuine growth. But its own site can't agree on how big it is or how much more revenue it delivers, and there's no published fee to weigh against those claims. Before signing, get the current unit count, the actual management fee, and the basis behind any revenue-lift percentage in writing — and don't assume the number on one page of ghluxproperties.com matches the number on another.