Duve Review
Duve is a polished, hotel-grade guest experience platform — a branded app, mobile keys, AI messaging and a 0%-commission upsell engine — but its $120-to-$200-a-month floor and PMS-dependent design put it well outside a solo host's budget.
Pros
- Branded, white-label, no-download guest app bundling online check-in, mobile keys, guest communication and in-app upsells into one guest-facing link, confirmed on Duve's homepage and vacation-rentals page
- 0% commission on in-house upsells at the Premium tier — Duve keeps none of the upsell revenue a property generates through its eCommerce module, per Duve's pricing page
- Wide integration bench: 50+ named PMS and channel-manager connections (Apaleo, Cloudbeds, Mews, Opera, Guesty, Hostaway, Kigo, BookingSync, Eviivo and more) plus payment, mobile-lock and POS integrations, confirmed on Duve's integrations page
- DuveAI layers generative-AI guest messaging and AI-driven, profile-based upsell recommendations on top of the core communication hub, per Duve's homepage
- Real scale and hospitality-specific validation: 1,050+ customers across 64+ countries per Duve's own site, plus a 4.7/5 score across 601 reviews on Hotel Tech Report, where it's credited as the #1 Hotel Guest Apps provider in the 2026 HotelTechAwards
- Fast stated rollout — Duve's pricing FAQ claims properties can go live in as little as 10 days across two onboarding sessions
Cons
- Hard monthly floor regardless of unit count — $120/month (Basic), $150/month (Pro) or $200/month (Premium) — so a single-listing host pays the same minimum as a much larger operator, per Duve's pricing page
- The 0%-commission Upsells & eCommerce module is locked to the $200/month Premium tier; it isn't included at Basic or Pro
- Several features bill as undisclosed extras on top of the tier price — security deposit collection, mobile key connection, OTA messaging, live translations, a dedicated phone number and inbound messaging are all marked "additional charges" with no published amount
- Not a PMS and not described as usable without one — the integrations page lists 50+ PMS/channel-manager connections and neither it nor the pricing FAQ explains how reservations reach Duve otherwise
- Mixed independent feedback and limited third-party verification: Capterra reviewers report lingering charges after cancellation and early-stage bugginess (3.8/5 across 16 reviews); G2 has no findable Duve listing, and Trustpilot's review page blocked automated access (HTTP 403), so neither could be confirmed independently
Duve (duve.com) is a guest-experience platform built for hotels, hostels and vacation rental operators — online check-in, a white-label guest app, mobile keys, a multi-channel communication hub, AI-driven upsells and analytics, all designed to run on top of whatever PMS a property already uses. It was founded by Jeremy Atlan, David Mezuman and Shai Bar — former managers of a large vacation rental business who built Duve after seeing how much time and money got wasted on repetitive guest-facing tasks. The company now states it serves 1,050+ customers across 64+ countries, with named clients including Leonardo Hotels, Accor, IHG, Crowne Plaza, Sofitel and Banyan Tree — a genuinely hotel-grade product, not a scrappy point tool, and that shows up in both its feature depth and its price floor.
Pricing
We read Duve's own pricing page directly rather than relying on a summary. Four tiers, each listed as a monthly minimum rather than a flat rate: Basic starts at $120/month for online check-in, the branded guest app, checkout coordination, analytics and support. Pro starts at $150/month and adds the communication hub, automations/workflows, and SMS/WhatsApp messaging. Premium starts at $200/month and adds Duve's Upsells & eCommerce module — the tier that carries the headline "0% Commission on in-house upsells." Enterprise is custom-quoted and adds advanced customization plus a dedicated account manager. On top of those minimums, several features are marked "additional charges" with no published amount: security deposit collection, mobile key connection, OTA messaging, live translations, a dedicated phone number, and inbound messaging. The pricing FAQ promises a fast rollout — Duve says it can go live "in as little as 10 days, and in as low as two onboarding sessions" — but no free trial is mentioned anywhere on the page.
Who it's for
Duve's own integrations page lists 50+ named PMS and channel-manager connections — Apaleo, Cloudbeds, Mews, Opera, Guesty, Hostaway, Kigo, BookingSync, Eviivo and more — plus payment processors, mobile-lock brands and POS systems, and nowhere on that page or the pricing FAQ does Duve describe a way to load reservations without one of those systems feeding it. That framing, combined with a $120–$200/month floor that applies no matter how many units you run, points squarely at hotels, hostels and multi-property vacation rental operators who already run a PMS and want a guest-facing layer on top of it — not an independent host with one or two listings looking for a single tool to start with. Duve does publish a dedicated vacation rentals page, so short-term rental operators are an explicit target market, but that page routes straight to a demo request with no vacation-rental-specific pricing or unit-count guidance.
What we could verify
On Capterra — where Duve is still listed under its former name, Wishbox — we verified a 3.8-out-of-5 rating across 16 reviews, with Ease of Use at 3.9 and Customer Service at 3.8. The praise is real: a Reservations Manager called it "simple to use, user friendly," and a hospitality CEO said it "made my life much easier." So are the complaints — another CEO described "so many glitches that we thought it was still in Beta mode," and a Real Estate Director wrote, "I have not used dive for months and they are still charging me" (sic). Separately, on Hotel Tech Report — a ratings site specific to hospitality software — Duve carries a 4.7/5 score across 601 reviews and a "100 out of 100" HT Score, and is credited as the #1 Hotel Guest Apps provider in the 2026 HotelTechAwards. Duve's own homepage additionally claims 18 minutes saved per reservation, a 73% online check-in ratio for hotels, and $180 average uplift per room per month — figures we can confirm appear on the site but couldn't verify against independent data. We could not find a distinct Duve product listing on G2, and Trustpilot's review page for duve.com returned an HTTP 403 and blocked automated access, so neither is independently confirmed here.
How it compares to our top pick
Duve and BnBGenius compete on the same basic job — guest messaging, a guest-facing experience layer, and upsells — but from opposite ends of the market. Duve is hotel-grade: a branded app, mobile keys, digital check-in, a multi-channel communication hub and AI-driven upsells, priced on a $120–$200/month minimum and built to run on top of a PMS you already have. BnBGenius is free for your first 500 messages and then a flat $10/month regardless of listing count, needs no PMS, and covers an AI phone concierge, a guest task loop, review generation, and gap-night upsells in that one price. The overlap is real on upsells specifically: Duve's 0%-commission upsell engine is locked to its $200/month Premium tier, while BnBGenius bundles gap-night and upgrade upsells in at $10/month from day one. A hotel, hostel or multi-property operator already running a PMS gets real depth and integration breadth from Duve. An independent host with a handful of listings gets the same guest-messaging-and-upsells ground covered by BnBGenius for a fraction of Duve's price floor, with no PMS purchase required first.
See the fuller field in our best Airbnb host software ranking.