Doinn Review

Doinn is operations software for the people who run the cleaning, laundry, and maintenance side of short-term rentals — property management companies, cleaning businesses, hostels, and coliving operators — not a guest-facing tool. On top of turnover scheduling that syncs to your PMS calendar, it bundles staff management (GPS-verified attendance, digital timesheets, payroll), photo- and video-based quality control with timestamped issue reporting, and a layer for inviting outside cleaning vendors and service providers onto the platform rather than only managing an in-house crew. Doinn says its integrations cover 50+ PMS and booking platforms plus iCal; Capterra's own listing separately confirms 20+ named integrations, including Guesty, Lodgify, and Cloudbeds. Doinn's homepage also claims more than 1,000 companies use the platform — a figure that's Doinn's own, not independently verified.

Pricing

Doinn sells three tiers — Advanced, Professional, and Enterprise+ — sized by portfolio rather than published as flat numbers. Advanced targets managers with up to 30 properties (or providers doing up to 100 services/month) and up to 20 staff seats. Professional, marked "Most popular," steps up to 30-50 properties or 250+ services/month, 50 staff seats, and room for 30 invited customers or providers. Enterprise+ covers 50+ properties or 500+ services with unlimited staff and customer accounts. We checked Doinn's pricing page twice and, in both passes, no actual monthly or per-property price appeared anywhere in the static page for any of the three tiers — it only renders after you run an interactive calculator and select your country, user type, and property count, and Doinn states pricing varies by country. The one part of Doinn's pricing that is published outright is its "Power-Ups" add-ons: First Accept, Logistics & Inventory, Co-operation & Co-host, Doinn AI, HR Tools, and Map & Geolocation are each an extra €25 plus €0.80 per property, on top of whatever the base plan costs. Media Management is the one free Power-Up, and a "Complete Bundle" saves €195 versus buying the rest individually — though since the base plan price itself is hidden, that €195 is the only concrete figure on the entire page. At the time of our check, Doinn's homepage was also advertising Power-Ups free for a limited time (through July 31), alongside a "Get started for free" trial sign-up.

Who it's for

Doinn's own tier thresholds make the target customer clear: this is built for property management companies and cleaning businesses running a real portfolio, not a single-listing host. The entry tier starts around 10-30 properties or 100 services a month, and the feature set — payroll, GPS attendance, invited vendor accounts, multilingual team chat — is built for someone managing a paid crew, not their own spare room. If you're a solo host who cleans the place yourself or uses one local cleaner directly, most of what Doinn charges for won't apply to you.

What we could verify

Independent review coverage on Doinn is thin. Capterra lists it at 3.5/5 overall, but that's built on only two reviews — nowhere near enough to treat as a reliable signal in either direction. Ease of use and customer service both scored 3.0/5; value for money scored 4.5/5. The two reviews on file pull in different directions:

"It's easy to use and very useful when you're looking for cleaning services... I can easily integrate my calendars."
— Ana L., Co-Owner — via Capterra

"The software is awkward and difficult, not intuitive... You cannot add products or make corrections."
— Luisa S., Real Estate — via Capterra

Ana L.'s review also flagged that Doinn lacks strong quality-assurance tooling for vendors outside Portugal, which tracks with its roots as a Europe-first product. Luisa S. separately reported a payment-processing issue that led to her account being suspended. We tried G2 and Trustpilot to see whether either pattern held up at a larger sample size; both returned access-denied (403) errors during our check, so we can't independently confirm or contradict the Capterra reviews beyond what's quoted above — that gap is on the record, not papered over.

How it compares to our top pick

Doinn and BnBGenius aren't competing for the same budget line. Doinn is back-of-house: it schedules and staffs the people who clean and maintain your units. BnBGenius is front-of-house: an AI concierge that answers guest questions and phone calls, runs your pre-arrival and post-checkout task list, writes review responses, and pitches gap-night and late-checkout upsells, for a flat $10/month after the first 500 messages free, with no PMS required underneath it. A property manager could reasonably run both at once — Doinn keeping the turnover crew scheduled and paid, BnBGenius keeping the guest conversation covered — since the two barely overlap. For the full field of cleaning platforms, PMS software, and AI messaging tools, see our best Airbnb host software ranking.