Chekin Review

Chekin is an online check-in and legal-compliance platform for vacation rentals, apartments, hotels and campsites, built around a specific pitch: automate the guest-registration paperwork that many European and Latin American jurisdictions require — police reports, tourist-tax collection, ID verification — while also handling digital keys, guest messaging, and upsells. Chekin's own homepage states the platform is used by 200,000+ properties, has processed 25 million+ check-ins, and operates in 45+ countries. It's a specialist tool rather than a general messaging assistant — the differentiator is the legal-compliance layer most competitors in this category don't touch.

Pricing

We opened Chekin's pricing page directly and read the fee structure from its page source rather than trusting a summarized version, since the transaction-fee tooltips are easy to mismatch with the wrong feature at a glance. Three tiers, billed per property per month: Basic from €3.95 (Online Check-in, Legal Compliance, iCals, Property Protection/deposits, Tourist Taxes, Online Payments, Upsells & Experiences, and Unified Inbox); Premium from €5.95 ("Recommended"), which is Basic plus exactly one premium feature of your choice — Identity Verification, Self Check-in & Digital Keys, Branded Guest App, Digital Guidebooks, or E-invoicing; and Enterprise from €7.95, custom-quoted, which is Basic plus every premium feature. Every tier carries a minimum subscription on monthly billing — 3 accommodation units for vacation rentals, 20 for hotels/hostels — and annual billing is the only way to get per-property pricing from €3.95/month with just 1-2 properties (annual also saves up to 20% overall). On top of the subscription, Chekin's fee tooltips list separate per-transaction charges: deposits at 1.5%+€0.30; damage protection at $2.50, $3.50 or $4.00 (USD, converted at the current exchange rate) depending on a $1,500/$2,500/$5,000 coverage tier; tourist-tax processing at 1.5%+€0.99 per transaction; online payments at 1% per transaction; and upsells/experiences at 10% per transaction. A 14-day free trial is confirmed on the signup page, and its form has no credit-card field.

Who it's for

Chekin fits a host or property manager whose properties sit inside its supported compliance footprint. We opened its legal-compliance page, and its FAQ names exactly these countries: Spain, Italy, Portugal, Dubai, Netherlands, Austria, France, Belgium, Czech Republic, Brazil, Colombia, Romania, Thailand, Greece, Switzerland (Zurich only), Germany, and Croatia — 17 markets total, which the page itself rounds down to "15+." If your listings sit in one of those countries and you're currently handling police registration or tourist-tax math by hand, Chekin's core pitch is real and specific. It's a weaker fit for a U.S.-only host: the United States isn't on that list, so the single feature that most separates Chekin from every other check-in tool — automated legal filing — simply doesn't apply to a typical American Airbnb. A U.S. host could still use Chekin for ID verification, digital keys, guidebooks and guest messaging, but would be paying for a platform whose headline strength goes unused.

What we could verify

Chekin's scale claims check out against its own site: the 200,000-property, 25-million-check-in and 45-country figures all appear on its homepage, and its own navigation menu separately advertises "35+ PMS and legal entities connected." We went further and counted the PMS picker on its onboarding signup form directly — it lists more than 80 named systems (Guesty, Hostaway, Cloudbeds, Lodgify, Mews, OwnerRez and dozens more), a broader figure than the homepage's "35+" claim, though the two may be counting different things, such as certified versus self-serve connections. The police-reporting claim is real too — its legal-compliance page states plainly that Chekin "sends the data to the Police and the Institute of Statistics" for guests in its covered countries. On third-party review sites, results were mixed: G2's reviews page returned an HTTP 403 both times we tried, so we could not check Chekin's standing there ourselves. Capterra did load, and we verified a 2.6-out-of-5 overall rating across 7 reviews, with customer support the most consistent complaint — one reviewer wrote "Support is zero," and another described being unable to get help unlinking a faulty PMS connection. That's a small sample, but it's the only independent review data we could confirm firsthand.

How it compares to our top pick

BnBGenius and Chekin aren't really competing for the same job. BnBGenius is free for your first 500 messages, then a flat $10/month with no PMS required, covering an AI phone concierge, a task-automation loop, review generation, and gap-night upsells — a U.S.-friendly operations layer, not a compliance tool. Chekin is narrower and more specialized: it owns the legal-compliance problem — police registration and tourist-tax filing — that BnBGenius doesn't attempt, but only inside the 15+ countries it actually supports, none of which is the United States. For a host with European or Latin American properties who needs legal filing automated, Chekin does something genuinely useful that a general AI concierge won't replace. For a U.S. host, the two aren't real substitutes at all — Chekin's headline feature goes unused, while BnBGenius covers the messaging, phone, and upsell ground Chekin treats as add-ons.

See how both stack up against the rest of the field in our best Airbnb host software ranking.