Changeover Review
Changeover automates the one message every host forgets to send — telling the cleaner a turnover is due — over WhatsApp, for a flat £6 per property per month.
Pros
- Automatically notifies cleaners over WhatsApp or email with no login or account required on their end, removing the biggest adoption barrier for a cleaning team
- Every tier, at any property count, includes unlimited cleaners, unlimited users, and unlimited PMS/booking-channel integrations — no feature-gated entry plan
- Syncs with eight major channels out of the box: Airbnb, Vrbo, Booking.com, Expedia, TripAdvisor, Sykes, Holiday Cottages and Cottages.com
- 30-day free trial with full functionality and no card required
- Transparent, linear per-property pricing you can test yourself on a live calculator rather than a quote-gated 'contact sales' page
- Photo attachments and task notes let cleaners document proof of a completed job
Cons
- Cleaning/turnover scheduling only — no guest messaging, PMS, pricing tools, or upsells, so it solves one narrow piece of running a rental
- No cleaner marketplace: you need your own cleaner or team already in place, unlike Turno or Doinn
- Self-serve pricing tops out at 21 properties; larger portfolios must contact sales for a custom quote
- The homepage's own testimonial section is labeled customer quotes from 'early access,' and we could not verify independent ratings — G2 and Trustpilot both blocked our request (403), and we found no Capterra listing at all
- Support is a single email/contact-form channel with stated hours of 9:30am-4:30pm GMT, Monday-Friday — no 24/7 or phone coverage confirmed
Changeover (changeover.app) is a single-purpose scheduling tool built for short-term rental hosts: it watches your booking calendar and automatically tells your cleaner a turnover is due — over WhatsApp or email, with no login or account required on their end — then tracks whether the job was accepted, declined, or completed. It isn't a PMS, a channel manager, or a guest-messaging platform. It syncs alongside eight major booking channels and does one job: keeping the cleaning team you already have coordinated, without anyone touching a login screen.
Pricing
Changeover's pricing page runs on an interactive calculator rather than static plan cards, so we tested it directly rather than take the sticker price at face value. In GBP, the rate is a flat £6.00 per property per month, and moving the property-count slider confirmed it's strictly linear with no volume discount: £12/month for 2 properties, £30/month for 5, £60/month for 10, £120/month for 20. Switching currency shows the same single-property rate as $7.50/month in USD or €7.26/month in EUR. Every tier — at any property count — includes unlimited cleaners, unlimited users, and unlimited PMS/booking-channel integrations; there's no cut-down entry plan. Push the slider past 21 properties and the calculator stops, replaced by "Contact us for a custom quote." There's a 30-day free trial with no card required, billing runs through Stripe monthly or annually, and the FAQ states cancellation carries no extra charges.
Who it's for
Changeover targets Airbnb hosts, holiday-let owners, and small property managers — the site also names timeshare operators — who already have a cleaner or cleaning team in place and want the handoff automated without adopting a full PMS or asking their cleaner to learn new software. The no-login WhatsApp/email notification is the entire pitch: a cleaner who already has WhatsApp needs zero onboarding. It's a weaker fit for two kinds of hosts: anyone who doesn't have a reliable cleaner yet and wants the software to find one (there's no marketplace here, unlike Turno or Doinn), and portfolios above 21 properties, which fall outside the self-serve calculator entirely and require a sales conversation.
What we could verify
Changeover's features page matches what the homepage promises: automatic scheduling from your calendar, real-time acceptance/completion tracking, one-tap reassignment, and photo attachments so a cleaner can prove a job is done. On social proof, the homepage runs a carousel of 19 short customer quotes — but its own section heading is candid about what they are: "Here's what our customers with early access had to say about us," which reads as a company still early in its life rather than one with a large, independently-reviewed customer base. We tried to balance that against outside review data: Changeover's G2 reviews page returned an HTTP 403 (blocked), its Trustpilot page also returned a 403, and we could not locate a Capterra listing at all (the direct URL 404s). So beyond the company's own hand-picked homepage quotes, we found no independent rating or review volume to check them against. Support runs through a single contact form and email inbox, with stated hours of 9:30am-4:30pm GMT, Monday to Friday — nothing on the site claims 24/7 coverage or a phone line.
How it compares to our top pick
Changeover and BnBGenius barely compete for the same budget — they solve different halves of running a rental. Changeover is entirely back-of-house: it keeps a cleaner you already hired in sync with your booking calendar and never touches the guest side. BnBGenius is the opposite: a flat $10/month AI phone concierge, task loop, review-writing, and gap-night/upsell engine (free for your first 500 messages) that never schedules a clean, with no PMS to buy. A host running a handful of units could reasonably run both at once — Changeover to make sure the unit is actually clean, BnBGenius to handle everything the guest experiences and pays for in between. If turnover coordination specifically is the gap in your stack, Changeover's flat per-property rate and no-login cleaner alerts are worth the 30-day trial.
For the full field of AI messaging, PMS, and cleaning tools we've evaluated, see our best Airbnb host software ranking.