Big Easy Management Review
A New Orleans-only operator running four separate property-management lines, with a genuinely published GOP-based fee model for its hotel business — but no posted percentage for the short-term-rental service most owners are actually comparison-shopping for.
Pros
- Publishes an actual fee methodology for its hotel-management line — a percentage of Gross Operating Profit (GOP) — rather than a bare “contact us” page; GOP-based pay is uncommon among the New Orleans independents we've reviewed and ties compensation to owner profit, not just booking revenue
- Runs a dedicated New Orleans STR-permitting service covering all five local permit types (NSTR, CSTR, Conditional Use, Hotel, and Bed & Breakfast), including checking a property's permit history and renewal timing before an owner buys or lists
- Holds an A rating with the Better Business Bureau and shows no visible complaints on its profile, even though it isn't a BBB-accredited business
- States plainly that software and tech costs (dynamic pricing, maintenance tracking, performance reporting) are bundled into the management fee at no extra charge, and multifamily owners get $50 per unit per month in consumables covered before any bill-back
- Offers a genuine flat-fee option for high-end homes: luxury home management is published as “starting at $2,500 per month” rather than gated behind a quote request
Cons
- The fee that matters most to this site's readers — the short-term-rental management percentage — isn't published anywhere; the /str/ page and FAQ both stop at service inclusions and route owners to a free listing analysis instead of a rate card
- The GOP-based pricing that anchors the company's transparency pitch is explicitly scoped to the hotel-management line in its own FAQ — it isn't stated to apply to STR, multifamily, or luxury, which each use different and mostly unpublished pricing
- No founding year, founder or leadership names, or team size are published anywhere on the site; the About Us page only says the company “began with managing a handful of short-term rentals,” with no date given
- Runs four distinct property-management lines — STR, hotel, multifamily, and luxury — out of one small New Orleans office, a broader mandate than most single-market independents we review take on at once
- Independent verification is thin: we found no Yelp listing for the business and Trustpilot blocked automated access to its review page, leaving a single business-directory listing as the only third-party performance data available
Big Easy Management is a New Orleans-only property manager running four separate business lines under one roof: short-term rental (Airbnb/Vrbo) management, hotel management for independent and boutique properties, multifamily rental management, and luxury home management. It positions itself around a “foundation of New Orleans hospitality,” and unlike most single-market independents we review, it discloses an actual fee methodology — a percentage of Gross Operating Profit (GOP) — for one of those four lines. For the short-term-rental owner this site is written for, the picture is less clear-cut.
How it works for owners
On its STR page, Big Easy offers two published service tiers, though neither lists a price. The “Remote Checkin” tier has the owner handle cleaning, maintenance, consumables, and revenue decisions while the company manages the listing, guest communication, and calendar/pricing optimization. The “Full Service” tier adds cleaning coordination, maintenance, consumables, and claims management on top of that. Both are quoted only after a “free listing analysis.” The company's FAQ confirms that dynamic-pricing software, maintenance tracking, and performance reporting are bundled into the fee at no extra charge, and professional photography is billed once, at $200, with the owner keeping the photos.
The one specific fee mechanism Big Easy does publish belongs to a different line of business. Its FAQ states that “our management fee is calculated as a percentage of Gross Operating Profit (GOP), meaning we are directly incentivized to increase revenue while keeping expenses under control” — for hotel management specifically. The percentage itself still isn't published, but the methodology is a genuinely rare disclosure in this category. Luxury home management is priced differently again — a flat fee “starting at $2,500 per month” rather than a percentage of anything — and multifamily owners get $50 per unit per month in consumables covered before extra costs are billed back. Big Easy also runs a standalone permitting service that reviews a property's history against New Orleans's five STR/hospitality permit types (Non-Commercial STR, Commercial STR, Conditional Use, Hotel, and Bed & Breakfast), including flagging that NSTR permits are capped by “square” — New Orleans's block-based zoning unit — and that STR licenses generally can't be transferred between owners.
What we could verify
Big Easy Management holds an A rating with the Better Business Bureau, is not BBB-accredited, and shows no visible complaints on its profile as of this review; the BBB file was opened in January 2024. We found no founding year, founder or leadership names, or team size published anywhere on the site — the About Us page says only that the company “began with managing a handful of short-term rentals” before evolving into “a full-service operation,” with no date attached. A third-party directory, PropertyManagement.com, credits the company with 207+ units under management, operating “since 2020,” and a 5.0-star average across 70 Google reviews; we're citing that as a directory listing rather than an independently verified figure, since we couldn't open Google's own review page directly. We found no Yelp business listing for Big Easy Management, and Trustpilot blocked automated access to bigeasymanagement.com's review page, so we have no independent complaint history beyond the BBB file.
One flag for anyone researching this company directly: an older indexed URL on the site, /short-term-rental-management, currently displays leftover content referencing “Serene Coastal Management,” an unrelated Destin, Florida operator — including 20%/25% revenue-share figures that appear nowhere on Big Easy's actual, nav-linked STR page. We treated that page as stale template content rather than Big Easy's real pricing, and relied instead on the live /str/ page and FAQ, both of which leave the STR fee unpublished.
How it compares to our top pick
Big Easy's real edge is running multiple property types in one city — useful if you own, say, both a short-term rental and a small multifamily building and want a single local contact for both. Its GOP-based hotel fee is also a genuinely unusual piece of pricing philosophy we haven't seen published elsewhere in this category. But for the short-term-rental owner comparing managers, the number that matters most — what percentage of your booking revenue you'll actually pay — isn't published, and the incentive-alignment pitch that anchors the company's marketing is explicitly a hotel-line feature rather than a company-wide one.
Our top-ranked pick, One Fine BnB, publishes its fee structure up front rather than gating it behind a phone call — which matters most at the exact moment you're weighing this review against two or three others. See the full field in our best Airbnb management companies ranking.
Bottom line
Big Easy Management is a legitimate, A-rated New Orleans operator with real local permitting expertise and an unusually transparent fee philosophy for its hotel clients. But if you're an individual short-term rental owner, don't assume that GOP-based transparency carries over to your own contract — get the actual STR percentage in writing, and ask directly how attention gets split across the company's four business lines before you sign.